Ito Charm

We offer free Priority shipping on all orders. All available shipping methods and actual delivery times for your order will be clearly displayed at checkout, after entering your shipping address. If you are purchasing multiple items, they may be delivered separately on different days. Delivery usually takes 2-4 business days from the date of purchase.

Please note working days are Monday through Friday during hours of business (9am to 5pm), excluding national holidays.

All our orders are shipped through Fedex. We will send you the Tracking Number for your package at shipping. You can also follow the delivery online through the Track Your Order page.

Signature is required at delivery of all orders for security purposes.

You can follow your package and check the expected delivery date from the Track Your Order page, or in your account if you placed your order as a registered customer.

Please note that the Tracking Number will be activated within 24 hours from when the order is dispatched, therefore you may not find any updates immediately after shipment. We kindly ask you to check back the following day.

All orders are elegantly presented in our signature packaging, with the iconic Fendi Logo design. 
If you're buying a gift, you can also add a personal message. Gift orders can be shipped directly to the receiver, as prices will not be visible.

• The products must be in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included - incomplete, damaged, worn or altered items cannot be accepted
• The return must be requested within 14 days from delivery of the order
• The parcel must be handed to the courier within 14 days from return authorisation
• The parcel can only be returned from the original shipping Country/Region
• The products were purchased online on Fendi.com and not in Fendi stores

Once we verify the integrity of the items we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days.

The refund will be issued as soon as possible after the return has been accepted through the same payment method used for the original purchase, and in the same currency.

You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on the different banking procedures.