Items can be returned within 14 days from the delivery of your order.
Please note it is not possible to return personalised items. You can find more information in the Terms and Conditions of Sale.
To request your return, fill in the online Return Form (or log in to your account and return your purchase from the Orders section).
After filling in the form, please follow these easy steps for returning the purchase to our warehouse:
1. Prepare the items in the original order box. Kindly ensure the products are in perfect condition, with all their packaging and accessories, and that the security tag and seal are intact. Fragrances can only be returned if the packaging is unopened, with the seal intact.
2. Attach the Return Label to the outside of the box, and make sure it is safely sealed. Fragrances need to be shipped back separately, using the same box they were delivered in. You will receive an additional Return Label for each fragrance.
3. Call the courier to organise pick-up within 14 days.
You will not be charged for shipping costs. These will only be at your expense if you decide to ship the return with a different shipping company and we will not be able to accept liability for lost or damaged returns.
Before requesting a return please make sure the products comply with our return conditions. Please note exchanges are not possible.
Before requesting a return online or in store, please make sure the products comply with the following conditions, in accordance with our Terms of Sale:
- The products must be in their unused original condition, with all tags and the security seal still attached and any special packaging and accessories included - incomplete, damaged, worn or altered items cannot be accepted
- Fragrances must be unopened, with the seal intact
- The return must be requested within 14 days from delivery of the order
- Online returns must be handed to the courier within 14 days from return authorisation
- The parcel can only be returned within the original shipping Country/Region
- The products were purchased online on Fendi.com and not in Fendi stores
Once we verify the integrity of the items we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days.
The refund will be issued as soon as possible after the return has been accepted through the same payment method used for the original purchase, and in the same currency.
You should see the credit approximately within one week from our refund confirmation email. Exact timing will depend on the different banking procedures.